In a notable stride towards establishing itself as a global maritime hub, the Port of NEOM has been awarded the prestigious ISO 9001:2015 certification for its port state control services.  

The recognition marks a critical milestone in NEOM’s journey to becoming the world’s most technologically advanced, efficient, and sustainable port, showcasing its commitment to quality, safety, and environmental stewardship. 

Port state control is an essential function of maritime operations, focusing on the inspection of foreign-flagged vessels to ensure they adhere to the rigorous standards set by international maritime conventions. This includes the safety of ships, pollution prevention, crew working conditions, and compliance with international protocols.  

The certification underscores the Port of NEOM's dedication to maintaining the highest standards of operational excellence and regulatory compliance. 

ISO 9001:2015 also places a strong emphasis on customer satisfaction. For a port to earn the certification, it must demonstrate that its service portfolio consistently meets the needs of its customers. The certification also requires a port operator to actively assess and manage customer perceptions and expectations, leading to improved customer service and satisfaction. 

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Moreover, the certification facilitates a proactive approach to risk management, ensuring the ports operator consistently identifies, assesses and mitigates potential risks effectively. This strategic foresight ensures the continuity and reliability of services, vital for maintaining the port's operational integrity. 

Ultimately, the achievement of the ISO certification is testament to Port of NEOM’s relentless pursuit of excellence and innovation. As the primary seaport serving NEOM, the facility is set to catalyze the region's economic growth, while providing cutting-edge connectivity to both local and international markets. Its strategic location further enhances its capability to serve as a critical enabler for trade and commerce in NEOM.

Source: Port of Neom 


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Issue 90 of Robban Assafina

(Mar./April 2024)


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